I purchased the Infuse annual subscription package on November 9, using the right trial until December 9.
However, when opening the app again around 12/15 and until today, he claims that I am not a Pro user, opens the subscription screen again, and when I send him to update, he sends the following text message:
Unable to restore
This item was purchased by a different Apple ID. Sigin in with that Apple ID and try again.
The problem is that I only have a valid Apple ID on my device, I don’t use Family Sharing, and I don’t have an Apple device other than my iPad Pro.
When opening the iPad settings, there is an Infuse 6 subscription valid until November 2021, as well as in the AppStore app there is also the same subscription.
I am unable to perform the functions of Infuse Pro, nor am I able to synchronize or play certain media files.
Here are the screenshoots of the problem:
Versions: Infuse 6.5.8
iPad Pro 3rd Generation AppOs 14.3