Infuse connectivity and cache buggy

Streaming & Network
1

Infuse 6 seems to be a little buggy with the most recent updates.

I stream all my content from Put.io over WebDav - and quite often, Infuse seems to lose connectivity. Like it’s no longer able to use the internet. If I exist infuse, and try out AppStore, works fine. If I try out any other app that uses the internet, works fine. The only thing that fixes it is if I put my Apple TV to sleep.

Also, I’m getting cache errors.

2

If this happens again, can you send in a report from your device (Settings > Submit Diagnostics) and post the 5 digit code you see here?

3

Hi James,

thanks. It happens at least twice a day.

I’m only to submit diagnostics after either doing a soft reset or putting Apple TV to sleep and back out. For the same reason mentioned in my issue.

I submitted two diagnostics so far:
NAV5S
3C6J7

4

Can you try updating to Infuse 6.5.3 and iOS/tvOS 14.2 and see if things are improved?

5

Hi James,

thanks. It seems to be less frequent, but it looks like it does still occasionally lose connectivity. I suspect that it does it when Infuse begins syncing.

I’ve submitted another diagnostic: HAZ8J

I’d like to point out that I was able to submit this, and several other diagnostics even though it was failing to play my cloud content. I didn’t have to reboot Apple TV. In some cases, it doesn’t play on an immediate attempt, and if I wait several minutes it plays, and sometimes it works immediately when replaying.

Also, this is with Infuse 6.5.3, but TV OS 14.0 - for some reason my Apple TV did not update automatically even though it was set to do so.

I’ve manually updated to 14.2 now, and will report back soon.

6

Thanks for following up.

Today’s 6.5.4 update also has a handful of changes which can improve streaming in many cases, so it would be worth updating to that as well.

7

Hi James. Thanks.

Still having issues. Seems to be a little worse now the past 2 days.

Here is a diagnostics I submitted:
1ATTA