Infuse can't play 4K media

[reynierpm]

I get an error 500 each time I try to play 4k media from my Plex Server and I don’t know why. An error pops up on Infuse but there is no further info for debugging or finding the root cause. I am running Infuse: 7.8.4860 (r602921037007a7beeb20da73a454460134ae99ac) in my Mac Book Pro M1 (Late 2021) but I got the same issue from my iPhone, my iPad and any AppleTv I have at home so the problem must be coming from Infuse. I can play the 4k content using the Plex app for Mac, iOS, iPad, ATV devices which means the problem might not be the Plex Server

Here are some pics of the issue:

Can I get some help to find out what is going on and how this can be fixed? Maybe I am missing some configuration

[NC_Bullseye]

This post may have some tips that will help.

Also the rest of the thread has other ideas that may be affecting your play.

Plex not playing videos / HTTP 500 error

Currently, Infuse will direct stream all content from the Plex server in the original format, without transcoding. This means the upload bandwidth settings will need to be set high enough (around 2x the average bitrate) for the videos being played. If this is not done, then Plex would not be able to deliver enough of the stream for Infuse to play, and could result in errors like this. There are also cases where Plex may be directing traffic through its relay service which has a rather low bandw…

[reynierpm]

Ups the very first solution did the trick for some reason I lose those settings and I did not noticed before