Infuse App iPhone Login Issue with Synology - Works on iPad and Apple TV

Streaming & Network
1

Hi all,

I’m experiencing an odd issue with Infuse on my iPad Pro (latest model) and iPhone 14 Pro. I’ve linked my Synology NAS to Infuse using the network discovery option. However, as of today, the connection to my Synology suddenly disappeared. When I attempt to sign in again, I receive a “username/password incorrect” error.

Here’s where it gets strange: When I try to add Synology on my iPhone, I get the error message and the connection fails on my iPhone. However, since my iPad and iPhone use the same iCloud account, I can see the connection being added on my iPad, and Infuse works perfectly there. So, despite the failed sign-in attempt on my iPhone, the connection is still successfully created on the iPad and works without issues.

To make things more confusing, Synology isn’t even being discovered on the network on either device (iPhone or iPad). Despite that, my iPad can still maintain its connection and stream media normally, but my iPhone cannot. Interestingly, Infuse works perfectly on my Apple TV 4K 2022, which is also running the latest tvOS.

Steps I’ve taken to troubleshoot:

  • Tried re-adding the Synology connection manually on both devices.
  • Removed and reinstalled the Infuse app on my iPhone.
  • Performed a soft reboot of my iPhone.
  • Copy-pasted the username and password directly from a password manager to ensure there were no typos.

Both my Infuse app and Synology NAS are running the latest versions.

Additional Information:

  • iOS versions: Both devices are on the latest iOS version.
  • Network environment: Both devices are connected to the same Wi-Fi network.

Despite all of this, the issue persists on my iPhone. Does anyone have ideas on what could be causing this, or additional troubleshooting steps I should try?

2

You may want to check to see if the NAS had an update recently, sometimes it takes a reboot after an update to clear things up.

Just a suggestion, instead of saying “latest version” of any software use the actual release version numbers. With so many updates coming so fast and some people using public betas and beta testing other OS software it makes the number of variables almost insurmountable without knowing which version numbers you’re using. :wink:

3

Thanks! That did the trick. It didn’t even cross my mind to reboot my NAS. Such a rookie mistake… And thanks for the advice, I’ll be sure to add version numbers if I have any issues in the future :slight_smile:

1 Like
4

Hi again,

Unfortunately, the issue I initially resolved by rebooting my NAS has returned. To recap, the connection to my Synology NAS works perfectly on my iPad Pro and Apple TV 4K, but the login error persists on my iPhone 14 Pro despite following all the troubleshooting steps I previously mentioned (manual re-adding, app reinstall, soft reboot, etc.).

Here’s the additional information:

  • iPhone 14 Pro 128GB, iOS 17.7 (recently updated to iOS 18)
  • iPad Pro 4th Gen, iPadOS 17.6.1
  • Synology DSM version 7.2.1-69057
  • Infuse Pro version 7.8.4

Interestingly, when I’m on my dad’s network, I can add his Synology to Infuse without any issues, so this problem seems to be limited to my home Synology NAS and my iPhone specifically.

Could this be related to network-specific settings, or is there potentially some cache on my iPhone causing this? Any additional advice would be appreciated.