Indexing failed - Synology NAS

Platforms Mac
1

Despite having used Infuse Pro for quite some time with no issues, yesterday I began getting the
“Indexing failed” notification.

I have read countless threads here on that same topic, all with NO solution.

I swear that absolutely NOTHING has changed at my end. No new OS software, no new Infuse update, no new software/updates for my Synology NAS.

Why it suddenly stopped indexing is a mystery, and trust me, I have tried everything.

I also don’t seem to be able to add the same SMB folders where my Movies and TV Shows are located. This is very frustrating.

I’m on a Mac Studio running the latest software, and as I said, up until yesterday everything was running just fine.

Screenshot 2024-07-25 at 10.27.04 PM
Screenshot 2024-07-25 at 10.27.04 PM1284×876 36.9 KB

1 Like
2

Can you still play videos from your NAS?

Have you tried clicking on the scan for changes a few times after you get the failed notice?

What version numbers of Infuse and the MacOS?

3

Have you checked the file system on your NAS?

4

Yes, I have clicked on scan for changes multiple times, and nothing - indexing failed.

Infuse 7.8, macOS Sonoma 14.5.

5

NAS is fine. All files are there and can be played via the Finder accessing the files on the NAS.

6

I meant using Infuse. Can you still play the files via Infuse even though it’s not indexing? If not then it sounds like maybe your NAS IP may have been changed by your router or something else changed the LAN name/IP.

Are you using a name like “MyNAS.local” or are you using an IP like 168.192.1.100?

7

No. Nothing plays from the Infuse app.

Screenshot 2024-07-26 at 2.43.53 PM
Screenshot 2024-07-26 at 2.43.53 PM684×602 31.4 KB

8

And I’m using the same IP address for the NAS which has not changed.

9

Did you scan the filesystem volumes using Synologs console feature/disk volume management? Not Infuse…

10

The fact that the Finder can see the files and play them doesn’t have to indicate that the file system on the NAS is all good. Synology OS surely has a feature to re-scan it’s volumes. I have QNAP systems and I have seen issues during file re-scans in the QNAP system that hasn’t yet impacted the use. The same is true for more or less all computers, macOS, Windows etc. Just do it…

11

If you are able to send in a report from Infuse (and post the code here) we can take a peek and get a better idea of what could be going on here.

14

I ended up removing the Movies and TV Show folders from Infuse. Then I pointed the Infuse app back to those same folders on my NAS. Infuse brought them all in, but the downside was that it had to reload all of the metadata which took some time.

This still leaves me puzzled as to why the original folders suddenly refused to index.

Oh well, I’m glad it’s resolved, until the next time!

15

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