I Can’t Restore My Lifetime Subscription!

General
1

I purchased a lifetime Pro subscription, but after reinstalling the app, clicking on “Restore Purchase” inside the app still doesn’t reactivate my subscription! I have already followed the website’s advice, including restarting, logging out and back into the App Store, and reinstalling the app, but none of these solutions worked. After contacting customer support via email, I only received an automated reply! I’m posting here to appeal—can anyone help me resolve this issue?

Note: I’ve also requested a refund from Apple, but it was rejected.

2

if necessary, i can provide my apple id and order number, but now i need a staff to solve my problem! thx.

3

Just to make sure, what version did you purchase?

You said you followed the website steps, Restoring Pro Subscriptions – Firecore Support if you tried all of the suggestions did you then contact apple for support in case there’s a problem with your account that’s causing the problem?

Also, did you by any chance move to a different country since the purchase of the lifetime subscription?

4

I only downloaded Infuse from the App Store in the past week, so I’m sure I’m using version Infuse 8. Today, I contacted Apple Support by phone, and they told me my situation is quite special, so they cannot assist me and advised me to contact the app developer team directly. This is why I am reaching out to this community for help!

Here is the complete and truthful account of my situation: I initially subscribed to a one-month Infuse Pro plan, and after finding that the app fully met my expectations, I happily went ahead and purchased the lifetime subscription. However, at that moment, I realized I should have canceled the one-month subscription, so I went to Apple’s official website and canceled the one-month plan, receiving a refund. Everything was normal up until this point.

Then, to verify that my lifetime membership was still valid, I reinstalled Infuse. This was when I discovered that I couldn’t restore my lifetime subscription.

I thought it might be a network issue, so I tried clicking to purchase the lifetime subscription again. I assumed that since you can’t buy the same lifetime subscription twice, when I clicked to purchase again, I would be able to find my purchase history. So, I purchased the lifetime subscription once more. However, this time, I found that the money had been charged again, but my lifetime subscription still wasn’t activated!

At this point, I became quite anxious—essentially, I bought the lifetime subscription twice but didn’t receive the benefits! So, I went to Apple’s official website to request a refund. The result was that my first two purchases had been refunded, but the third purchase (which is the second lifetime subscription purchase) could not be refunded. That’s why I’m now turning to the community for help!

I initially thought that after the refund, my account would return to an unsubscribed state, and I could then buy the lifetime subscription again. However, if my subscription can be restored directly, I would prefer not to go through the refund process, as that would be much easier for me. This is the only app on Apple devices that supports Dolby playback, and the app itself is really great! Overall, my intention is to maintain my lifetime subscription. Thank you!

5

Are you switching between different Apple IDs on this device by chance?

It shouldn’t be possible to purchase the lifetime license twice on the same Apple ID, but if you had switched to a different account this could be possible.

If you are using multiple accounts, you may try deleting the app and redownloading the Infuse app from the App Store with the account which has the active Infuse license.

Unfortunately, we don’t have the ability to access any details about your account or App Store purchases. Only Apple has access to this info, for privacy reasons.

6

Yes, I also believe that it shouldn’t be possible to purchase the lifetime subscription twice under the same Apple ID, but this is exactly what happened. I can guarantee that I didn’t switch IDs because I have only set up a payment method for one Apple ID, and I can clearly see my payment and billing records.

Additionally, to continue using the app, I attempted to purchase a one-month subscription, and this transaction was successfully completed. It’s as if my previous lifetime subscription purchase never existed—only my money is gone.

Given this situation, could you please refund the amount from my most recent lifetime subscription purchase? I truly haven’t received the subscription benefits, but my payment did go through to you. Thank you for your understanding.

7

That should probably be contested with your credit card.

8

Well, I made the payment through WeChat, and I will try to resolve this further through the payment platform.

9

Developers don’t have the ability to view details about a purchase or issue refunds.

Unfortunately, if Apple is not willing to help then talking with your bank or payment provider may be the only option.

I do wish we had more flexibility here, but this is how Apple has things set up right now.

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