Frustrated as nothing seems to have changed. The NAS appears in the shares list but when I try to connect it says “problem trying to connect” Where do I start with troubleshooting? The NAS can connect fine to all other devices.

In iOS 14 (doesn’t currently apply to tvOS), Apple added a new security/privacy setting for local network access. Infuse will ask you about this when opening it for the first time on iOS 14, but the option can be changed later in iOS > Settings > Infuse. This will need to be enabled for Infuse to a…

thx. does that mean if I want pro I need to buy it extra? lifetime only allows the basic version?

mine was actually already set to this strangely.

paul_doran: thx. does that mean if I want pro I need to buy it extra? No, the Infuse Pro version 6 on the App storeis a one time purchase and is version 6 only. You can’t get upgrades to version 7 and beyond. The Infuse 6 version is a free version but with a subscription you can upgrade i…

Understood thanks. Using bonjour discovery this morning I can see the NAS shows twice, once under its name and once under its IP address. [Screenshot 2020-09-22 at 06.37.04] In MacOS the same happens. I don’t think I recall seeing this before. Could it be confusing Infuse? [Screenshot 2020-09-22…

Is your Apple TV connected via Ethernet or Wi-Fi? Are you using a dual-band router? We’ve seen a few cases where devices may be available on one router band (and ethernet) but are not accessible on another band. Can you try changing the connection type on the Apple TV (Wi-Fi > Ethernet, or vice-v…

[image] james: dual-band router? I have also noticed that the NAS is showing as “unreachable” through my iPhone app prologue, which attempts to read the Plex server from my NAS. Therefore I think we can assume the issue is that the NAS has become unreachable for some reason, but it remains r…

It works neither on wifi nor on ethernet. Where do I go from here? This is incredibly frustrating please help

Disable any and all firewalls and other security features on your NAS. Can you reach it via IP through the Files app?

Did you get this sorted out @paul_doran? I’m wondering if it may have be an IP address issue, (only guessing), static IP perhaps??

I can no longer connect to my NAS

Streaming & Network

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I can no longer connect to my NAS

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