Hi, I hope someone can help me soon. Since yesterday, Infuse on my Apple TV 4K has been acting very strangely. It keeps loading data over and over again. I’ve already reset everything, but the issue persists. I even fully reset the Apple TV and removed my iCloud data. I’m also unable to send diagnostic data because I keep getting an error message. All my devices are updated to version 8.15, and I only have one profile on my account.
You’ll want to launch infuse and go to the Library settings page and watch the messages and let it complete the fetch and sync operations. It will take a bit since you have deleted everything and it has to start over. Once it has fully completed those operations the next time it won’t take as long but it needs to finish the first one completely.
I’ve let it on all night and all day, never took so long, same exact data are loading over and over again.
How do you know it’s the same data over and over? Couldn’t it be just building the data base? Do you ever see where it shows the fetch and sync are complete?
Because I wrote it down, I see the same exact total database that keeps loading over and over again, so yeah I can see it, but it does over and over. I have another (new) TV, took me max 2-3 hours to load an sync everything. Also I see iCloud failed everytime
Still struggling with my Apple TV. I did have a code now: FWT37. Can someone help me please? I don’t what’s going on
Your ATV may be clearing out the memory due to other apps and screen savers and causing Infuse to have to start again each time but the AWS cloud should help with that. iCloud sync is getting a major revamp in 8.1.6 so hang in there till it’s released and that should help.
Could you see something with the code? It’s really strange because it did work before on this ATV. Also keeps crashing
I don’t get the diagnostics, I’m not an employee of Firecore. I’m in the same boat as you. iCloud sync is failing for me also. I’m just waiting for 8.1.6 to hopefully get things back on track.
At this point it’s not only the iCloud failing, but also loading the data on and on. I only have this on my ATV 4K, if i have to load my whole library on my ATV HD it’s done in 2/3 hours. Really strange what’s going on. I dont have any problems with SSyncing on my Macbook and ATV HD at the moment.
iCloud Sync is getting a big revamp in the upcoming 8.1.6 release which we expect to have available within the next week. There’s a reasonable chance this update will help with any current iCloud related issues you are seeing.
Note: If you are getting an error when submitting diagnostics this may indicate a general network issue as Infuse is unable to connect to AWS (which runs about 30% of the entire internet) and this may also affect connectivity to iCloud.
Could this also fix the endlessly scanning the data? I’ve tried to leave it on nights and days, but keeps scanning. Like I saif before, don’t have this problem on my MacBook/iPad and ATV HD.
iCloud being faster could help with many things, so it will be worth seeing how the update works for you.
Experiencing the same problem. Everything is up to date (ATV 4K and Infuse). I can see that all data is being loaded (a total of 48,000 files), including the artwork, but then it all starts over again. iCloud still failing also. Because of this, I haven’t been able to use Infuse on my ATV 4K for weeks.
I’ve even left it running overnight (and still is), but the problem persists. When I first installed Infuse on this Apple TV 4K, the initial scan only took around 2 to 3 hours — the same goes for my other devices. I also deleted the old Infuse Pro 6 bucket on my iCloud. I really don’t know what’s going wrong this time.
Can someone please help me? I haven’t been able to use Infuse on my ATV 4K for weeks because of this.
Please try installing the new 8.1.6 update as this has many performance improvements for iCloud which may help with what you are seeing.
I already did that. It’s scanning since yesterday. Any ideas what I can do more? It’s really frustrating now. It has been weeks now.
Infuse has a few library scanning options that you may try adjusting.
To allow for the shortest possible scanning times these are the recommended settings.
I browse via the Library and want to have the shortest possible indexing times
- Metadata Fetching = ON
- Prefer Embedded Artwork = OFF
- Smart Folders = (does not apply)
- Pre-Cache Details = OFF
- Pre-Cache Artwork = OFF
Thanks for your message. I’m not sure if I was able to explain the issue clearly enough. The problem is that the indexing and retrieving of data and images keeps repeating, even though the cycle is already completed. I also don’t see the message in the bottom left saying it’s syncing, because it’s constantly loading. Do you think trying these things could help? It’s very time-consuming. Like I said before, I don’t have this on my other devices. I also noticed that it messes up my library and lists when I try to synchronize on my ATV 4K. I see things in my library I never had. It seems like it doesn’t sync at all. When I had bought this ATV 4K (month ago), it did work for a while, it took 2/3 hours to sync everything just like my other devices. But I don’t know what the issue is. The only device that has this problem. Every time I start Infuse it scanning the whole library from the beginning, and I can’t leave my ATV 4K on for days…
Could you explain this? Examples may help.
Also maybe a screen cap of the library settings screen showing what you’re seeing in the messages.
Because of the syncing back and forth it’s gone already, for example: 2 folders of 1 tv show, I never had that in my library, but on my ATV 4K I did. I’ve tried the settings @james sent. And the indexing stopped, but now it doesn’t sync with iCloud anymore. I only have 1 profile on my iCloud. I really want to use my own artwork.
