FTP problem with video larger than 2gb

hi dear, i’ve got a problem. when using ftp (because smb canot penetrate subnets, i use ftp instead)to play mp4 or mkv, when filesize >2G, infuse won’t play it, saying an error accur. now i manually split the file into smaller ones.don’t know why ,need your help
another problem , ftp session won’t close sesssion when finished , causing too many simultaneous users in ftp, sometimes leading to 421 error in ftp

Welcome to the forum, and sorry for the trouble.

If you have a chance, would you mind sending in a report from your device and opening a support ticket so we can look into this?

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diag uploaded with CODE Y1H7W
please help solve this ,it does a great inconvenient to me ,thx
CODE:Y1H7W

stilled not solved in version5.8 …

Are you using FTP from a mac using High Sierra and a drive formatted for fat32?

appletv and ipad . as to the format of netdisk ill have to check out tonight

confirmed: NTFS hard disk. Using appletv or ipad,file larger than 2g not working. pls help