Freezing since 6.5.6

Platforms Apple TV
#1

Hi everyone,

Since monday, the release of tvOS 14.3 and also Infuse 6.5.6 I have a real issue on Apple TV 4K: when playing a content (720p, 1080p, 4K, it doesn’t matter), Infuse will freeze… I have to press “Menu” to get back on the film poster, then press play again.

It’s not a format issue, or en encoding issue in a particular video, because if I rewind a few seconds then play it back again, it plays without any issue.

I have a 10 gigabit network, my NAS is a full SSD one, and most importantly, it worked flawlessly before monday.

Am I alone ? How can I fix that?

Thank you.

#2

I’m having the same issue with 6.5.6 (3387)

Kev

#3

You may want to update to 6.5.7 and see if that helps.

#4

Please try installing 6.5.7 and restarting the Apple TV.

If the issue persists, please send in a diagnostic report (via Settings) and post the 5 digit code here so we can look into this.

#5

Still having problems with 6.5.7.

Diagnostics code = ZFTV8

Kev

#6

Thanks. We’ll look into this.

#7

Same issue here with Apple TV (4th Gen, non-4K). Latest Infuse Pro installed - 6.5.7 (3396) and tvOS 14.3.

Content keeps freezing a few seconds into play. Kept freezing every few seconds even with restarting, rewinding and forwarding the content.

Submitted diagnostic, code is DJ9TZ.

Cheers

#8

Hello everyone,

For me, everything is ok. Sorry for my late reply, but I didn’t receive any update notification.

Thank you.

#9

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