I’ve been having an ongoing technical issue since upgrading to an Infuse 7 sub, and so far nobody at Firecore has been able to help me. To be more accurate: nobody at Firecore can really be bothered to help me.
I opened a support ticket a month ago, submitted diags from Infuse, and all I’ve had back is one very delayed reply literally saying “I’ll see what we can do” and another two weeks later asking me for some actual further information (which I provided). So far nobody seems interested in following it up further than that.
At the moment my sub has a free trial component to it because of an upgrade from 6 Pro (not to mention all the previous Pro versions I paid for), but right now there is very little to persuade me to continue the subscription at the point where it’s going to cost me actual money.
Is this the support experience you really want your paying customers to have? Do you understand the concept of keeping your customers in the loop when they report an issue? Do I really need to post about it publicly to get noticed at all? I’m not even mad about it any more - just disappointed, and pretty much over it.