External subtitles for plex broken?

General
1

Hello, I’m using Infuse 7.8.3 (7.8.4964) with plex plugin connecting to my server.
I remember that Infuse can automatically detect external subtitles but is not working now.

My plex server (version 1.41.0.8994) files are like this:

movie_name
-----  movie_name.mkv
-----  movie_name.en.srt (I also tried movie_name.srt)

From plex panel I can see the external subtitles are correctly recognized, but in infuse I cannot find any external subtitles.

This also happens to iOS version, can anyone help me?

1 Like
3

I have Infuse 5.x and Infuse 8.x with my Plex server connected (library mode and direct mode), but neither of them can display external subtitles (SRT files)… they don’t even show up. The only option is to search for subtitles on opensubtitles.org. :frowning:

I use Plex, and Bazarr downloads all the needed subtitles for me, but Infuse completely ignores them.

Update: The last time I used Infuse, in 2019, external subtitles were working. Here is my Tautulli log (unfortunately, it doesn’t show which version of Infuse I had installed on my iPad back then).

image
image1083×185 5.09 KB

4

same issue here..
plex version: 1.41.1.9057
infuse version:

  • macos: Version: 8.0.5007 (rfdb8bb712c290dd0f33d3ccbf4b695f5417f3d5c)
  • ios: 8.0.3 (5010)

subtitles are correctly show up in plex web, plex app,
and plex dashboard shows the subtitle is streaming to infuse client

image
image2728×1170 387 KB

file name:
Gintama - S01E01-02 - HDTV-720p.mkv
Gintama - S01E01-02 - HDTV-720p.chi.forced.ass

also tried Gintama - S01E01-02 - HDTV-720p.chi.ass
same issue.

5

Same issue here, also in the latest testflight beta version. Can this be fixed please ?

6

Were these subtitles recently added in Plex? If so, can you try using the Refresh option on the video’s details page in Infuse to see if this helps?

7

External subtitle was added today, 4-5 hours ago.
I did the refresh in Infuse as you suggested
But only the internal subtitles show up

IMG_0289
IMG_02891682×1063 252 KB

IMG_0288
IMG_02881428×1200 115 KB

The subtitle is there in Plex:

IMG_0290
IMG_02901423×204 147 KB

I have Infuse Pro 8.0.9 (5066)

8

Which version of Plex server are you using?

I just tried replicating this issue with Plex 1.41.3.9314 and Infuse 8.0.9 (on both macOS 15.3 and tvOS 18.3) and subtitle added in Plex were picked up immediately in Infuse when playing the video.

Screenshot 2025-01-30 at 10.55.26 AM
Screenshot 2025-01-30 at 10.55.26 AM1996×1058 1.27 MB

Screenshot 2025-01-30 at 10.56.47 AM
Screenshot 2025-01-30 at 10.56.47 AM896×470 445 KB

9

Hello, I have this issue and I’m using Infuse 8.0.9 (8.0.5066) on macOS 15.3 and Plex 1.41.3.9314 (with docker image linuxserver/plex). Infuse shows no subtitles here, but Plex dashboard shows it is streaming one subtitle. Just like what Akkia said in this discussion.

10

same problem here with plex 1.41.4.9421 (plexpass), on any latest infuse client. (OSX - appleTV) subtitles are fine in plex. Tried renaming the srt from xxx.nl.srt to xxx.srt but that didn’t help either.

plex
plex1792×1086 1.5 MB

osx
osx1538×472 46.6 KB

11

My Plex server version is: 1.41.4.9421

And I have no external subtitles
Under iOS 18.2.1 (iPad Pro)
And Infuse 8.0.9 (5066)

12

Same for me.
Plex version 1.41.5.9522 and Infuse Pro 8.1.1 (5107) (Apple TV)

13

Still not working, tried refresh and readd.
Like keksznet said, I also remember older infuse version can detect and use the subtitles.

Plex version: 1.41.4.9463
Infuse Pro version: 8.1.1 (5107) iOS

1 Like
14

We are having trouble replicating this issue here.

If you are seeing this issue can you send in a report from your device (and post the code it gives you here)?

It could also help to upload a sample video and/or subtitle, as there could be something special contained within these.

15

OK, I uploaded the whole contents of a folder containing a movie and srt file and also sent the debug mail

16

Don’t forget

17

code is 0PD4R

3 Likes
18

Today’s 8.1.3 update has changes which should resolve these issues with external subtitles from Plex. :slight_smile:

Thanks for your patience.

19

@james
infuse 8.1.3, plex 1.41.5.9522, still cannot load plex external sub.
Diagnostics: 4TQ1Y
sample video and sub uploaded, name start with 4TQ1Y_

20

Can you try using the ‘Refresh’ option on the details page for the affected video to ensure Infuse has the latest details from Plex?

21

Just tried refresh / clear metadata / library mode/ direct mode, tried half a dozen movies and tv shows (include some movies I’ve watched using older version of Plex and infuse which loaded external sub), all of them can’t load external sub no matter what.

Just tried watching the same movies using jellyfin direct mode and all external subs are loaded. Definitely something to do with the Plex version.