External Hard Drive Problem

Legacy 1st gen Apple TV
1

I purchased ATV Flash and have installed it. I attached my ‘My Book’ external hard drive and it appears under the NitoTv => Files entry as WD SmartWare. However, when I select that item I don’t see the folders I copied to it from my Windows XP laptop. Instead I see items like DriveUnlock.app, Extras, User Manuals - MacOS, WD SmartWare, WD SmartWare.app. Why am I unable to browse this external hard drive the same way I can when it’s attached to my Windows XP laptop?

Does some sort of MAC OS installation have to be done? I don’t own a Mac (other than this AppleTV).

I’m stuck. Can you help?

2

The drive may be formatted in an NTFS format. Your best option may be to re-format it in a FAT32 format.

http://wiki.atvflash.com/index.php?title=Troubleshooting#AppleTV_is_Not_Recognizing_My_External_Drive

3

Yes, I’m following this help doc that you recommended. However while it’s connected and while I’m browsing the drive using NitoTv => Files, I only see the folders I mentioned about. I do not see the ‘Steve’ directory I created on the drive when it was attached to my Windows XP laptop. I know it’s there, but I’m only seeing Western Digital (WD) folders.

Now I’m trying to determine how I can tell if my WD drive is formatted as Fat32 or something else that may not be compatible. Any suggestions for determining this?

Any other suggestions?

4

Ahh ok. The WD software can often times cause issues such as this. Your best option may be to remove it.

http://www.wdc.com/wdproducts/updates/?family=wdsmartwareutilities