Error playing H.264 / MPEG-4 Part 10 video download from youtube

Hi! I really love Infuse since its first versions :slight_smile:

I’m having a problem since yesterday: I downloaded some videos from youtube in this format (H.264 / MPEG-4 Part 10) but none of them is playable. Infuse loads for some seconds then warns me about an error reading content.

Can you help me? Every other video file is working fine! I’m using Plex server on synology and the latest version of Infuse on an AppleTV 4k with the latest firmware.
The video plays fine only from plex web, while Infuse for iOS and tvOS fails.

Would you mind running one of the files through ‘MediaInfo’ and posting the specs?

MediaInfo is a free download available at:

1 Like

Hi! Thank you for your answer! sure, here the specs:

Complete name : /Users/alberto/Downloads/Finalmente il cabinato arcade!.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 4.73 MiB
Duration : 51 s 293 ms
Overall bit rate : 774 kb/s
Writing application : Lavf58.12.100

ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.1
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 3 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 51 s 240 ms
Bit rate : 643 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.028
Stream size : 3.93 MiB (83%)
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 51 s 293 ms
Bit rate mode : Constant
Bit rate : 126 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 786 KiB (16%)
Default : Yes
Alternate group : 1

If you have a moment, would you mind sending in one of these videos we can review here?

Of course! I just sent the smallest one I have :slight_smile:
Thank you very much!! Hope to hear from you with good news!

I forgot to mention that I used Downie app for Mac to get videos from youtube, maybe it could be helpful!

Thanks for the sample. A brief test in Infuse for iOS and Apple TV, and this file is playing fine for us here.

There may be something else going on with Plex or another part of your setup, so if you have a chance to send in a report from you device it would allow us to take deeper look.

Hi again! You were right, there were a problem with mi Plex, I don’t understand why but it refused to serve only these files. A restart and a rescan of the library fixed it!
Thank you for your time!! Love your work!

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