Emby Username and Password Error

I am trying to add an Emby share. I am using the Other Emby
option. When trying to add the share I get a “username and password
combination isn’t right. Please try again.” error. I can log in with these credentials on Emby’s web interface, so I know the credientials are ok.

Does anyone have any ideas about how to resolve this error? Thanks in advance!

Is this a local or remote Emby server?

Are you entering both a username and password into the settings page in Infuse?

Is the Emby server setup in a subfolder on the server?

Any custom ports in use?

If you’re able to send in a report from your device and post the code here this may help get a better idea as to where the issue may be.

It is a a remote Emby server.

Thank you for your quick response.

I did enter both a username and password in the Infuse settings (same username and password that I used successfully on the Emby web interface).

It’s not my server, so I’m not sure about subfolders or custom ports.

I sent a report; the diagnotic code is XZ7T3.

Interestingly I’m able to connect this same Emby server on my AppleTV 4k. I only get the error on my iPhone.