Another
5EJKK
An update on what these diags show would be nice and I’ve received no feedback since answering all of James questions
I can confirm this issue is still on our radar, but as of this moment we haven’t been able to identify a clear cause. We haven’t been able to replicate the issue here and there also doesn’t seem to be widespread reports of similar issues so this makes troubleshooting more challenging.
Thanks James. Just wanted a confirmation of what’s happening.
What do the crash logs show since I can see those?
Another
BPQ0Q
Another
AVSW0
Another
0ygrh
Could the issue be unicode characters in file names or titles?
If I open a video file with a emoji in the title or file name Infuse tries to open it then crashes immediately. Then I can never open Infuse successfully again without deleting the app and reinstalling. Yes over tried force closing and relaunching - still crashes.
Something sticks in the cache. You can’t even open the app to clear the cache. Would be good to have a clear cache feature in the iOS settings menu entry for the app.
In iOS
7CR72
Apple TV
DFXR0
54SEQ
Latest
This mornings
C7T0P
Hello
AE1H7
I think I have the same issue
Whatever the ATV
Whatever the file
Crashes around 5 minutes.
Back to the screensaver !
Then back into infuse to play at the beginning and no more crashes
Man I thought I was the only one. Always back to the screensaver like it’s a memory leak and crash.
Please keep pumping them with diag codes. It’s actually quite ridiculous how bad it is and how long it’s been an issue for me. Just been too busy to provide another code.
Latest
7ygk1
Hola
S1HCX
Hello
9gdzf
While searching
bE9G7
Going to episode information
6J8NK