Cant restore and Itunes wont recognise ATV 2

Bought an ATV 2 today installed all files only to find i get a “cant download message” when i try to download the media extras. And to top it all off i cant even reformat because my itunes no longer recognises the ATV when plugged in through usb. Not really happy with my purchase so far… Any help would be much appreciated.

Can you open a support ticket and describe the error you’re seeing?