I purchased Infuse Pro 5 on my iPad and downloaded it there. When I try to download it on my Apple TV (4th Generation, 64GB), I click on the cloud icon, it circles for a few seconds, then the cloud icon returns. I am able to download Infuse 5 (not the pro version) and every other app I try. It only happens with Infuse Pro 5.
I’ve tried everything on the Apple TV. I made sure it was updated to 11.4 (I’d tried both before and after I updated it), restarted it, logged out then back into the App Store, unplugged it for a few minutes then plugged it back in, and switched between ethernet and wifi. I even reset my Apple TV and tried to download Infuse Pro as the first thing in the possibility that it was a space issue, though, as it is a 64GB, I doubt that has anything to do with it.
What also bothers me is I emailed support about this two weeks ago. They responded, made some suggestions, then stopped responding over a week ago. I even sent videos showing the behavior. I just want to be able to use the app I paid for. Please let me know what to do about this.