Infuse can’t play any remuxes, when I click play a remux video, it shows a black screen, but the video is actually being played, because when I click return button it shows the video has played a video seconds
Is it by chance a Dolby Video?
Yes it is a DV video
@NC_Bullseye why does the video with DV cause black screen, I thought DV is supported ?
It looks like you have an Apple TV 4K 1 Gen (2017). It has limited support for Dolby Vision.
@s29 @NC_Bullseye yes I remember I used to be able to watch that video. I have watched the first 30 minutes of that video.
Could you please fix this as the first priority ? Because it seems that all of my DV videos can’t be played. It used to be able to play
@Axl2021 i got the latest Apple TV 4K
Can you run that problem video through mediainfo and post the results here? That may help narrow down things.
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@NC_Bullseye i used to be able to play that video, yesterday when i tried to watch that video, it was also watched about 30 minutes
Just to make sure it’s clear what’s going on, so you can start playing the video without problems and around 30 minutes in it goes black but the audio still plays? Or is it black screen and no audio but still shows the progress indicator has moved the appropriate time?
I know this is a long shot, but have you tried replacing the HDMI cable with a new one? I’ve had the absolute worst gremlins be caused by HDMI cables since they never stayed broken, it was a good play and next time it went south until I replace the HDMI cable.
No
I couldn’t start the video, when I clicked play the video it shows a black screen.
I remember I used to be able to watch the video about 6 months ago before the latest version of infuse because the watch history shows I have watched 30 minutes of the video about 6 months ago
I tested all of my videos with DV, none of them works
Do you have any other devices like Mac, iPhone, etc that you could see if they play?
Surprisingly it plays on my MacBook Pro, but my Mac doesn’t have DV… does it make a difference ?
In the ATV setting > Playback > Dolby Vision what do you have set? Maybe try the other option?
Sorry for not having the definitive answer but just running through some of the solutions of other DV issues.
I have set DV on
It used to work but suddenly all DV video have stopped working
As a test, try turning it off and see if it plays then.
Yea it plays with DV off
I think it is to do with the latest update, like user s29 said. I was able to play that video before but since the update I can’t.
Could you please let James know the situation and see if you could fix it?