Big Sur 11.6.8 and Infuse for Mac 7.4.2 Crash

Hi everyone,

I have been a long time Infuse user in almost all platforms. I have never needed to post before but always found the help and the discussions within the fireCore community very useful. So, please do accept my belated hello message.

The reason that I am writing today is that, my daughter uses an iMac with Big Sur installed on it. She is away for a few days and without thinking much I updated the Big Sur operation system to 11.6.8 and then noticed the 7.4.2 Infuse update and updated that too.

However, now all I am getting is Infuse quit unexpectedly message, exception type: EXC_CRASH (SIGABRT) see attached photo.

Any help/assistance would be appreciated before my daughter kills me!

Best wishes.

Yaman

Additional information.

/Applications/Infuse.app/Contents/MacOS/Infuse ; exit;
admin@Yamans-iMac ~ % /Applications/Infuse.app/Contents/MacOS/Infuse ; exit;
2022-07-21 20:30:12.865 Infuse[1526:50077] *** Terminating app due to uncaught exception ‘PLSqliteException’, reason: ‘Attempted to access unknown result column LogoURL’
*** First throw call stack:
(
0 CoreFoundation 0x000000018659fff8 __exceptionPreprocess + 240
1 libobjc.A.dylib 0x00000001862c8fe8 objc_exception_throw + 60
2 CoreFoundation 0x000000018659fe44 +[NSException exceptionWithName:reason:userInfo:] + 0
3 Infuse 0x00000001055c1e1c _ZN4mega5Utils7toUpperEi + 1200632
4 Infuse 0x0000000105283648 _ZN7plcrash2MS5async24dwarf_cfa_state_iteratorIyxE4nextEPjPNS1_28plcrash_dwarf_cfa_reg_rule_tEPy + 1908904
5 Infuse 0x0000000104561e44 Infuse + 2612804
6 Infuse 0x0000000104560f6c Infuse + 2609004
7 Infuse 0x00000001045619a8 Infuse + 2611624
8 Infuse 0x0000000104fbce78 Infuse + 13471352
9 Infuse 0x0000000104a8b23c Infuse + 8024636
10 Infuse 0x00000001047f88b0 Infuse + 5327024
11 Infuse 0x00000001045ef200 Infuse + 3191296
12 Infuse 0x00000001045efe60 Infuse + 3194464
13 Infuse 0x00000001045ef110 Infuse + 3191056
14 Infuse 0x0000000104a8a2e0 Infuse + 8020704
15 Infuse 0x0000000104dbdf4c Infuse + 11378508
16 Infuse 0x0000000104dbdf8c Infuse + 11378572
17 Infuse 0x00000001047523fc Infuse + 4645884
18 Infuse 0x0000000104dbde74 Infuse + 11378292
19 Infuse 0x0000000104a82ae4 Infuse + 7989988
20 Infuse 0x0000000104a82bec Infuse + 7990252
21 Infuse 0x00000001045e6f98 Infuse + 3157912
22 libdispatch.dylib 0x0000000186272128 _dispatch_call_block_and_release + 32
23 libdispatch.dylib 0x0000000186273ec0 _dispatch_client_callout + 20
24 libdispatch.dylib 0x000000018627700c _dispatch_queue_override_invoke + 756
25 libdispatch.dylib 0x0000000186285684 _dispatch_root_queue_drain + 388
26 libdispatch.dylib 0x0000000186285e90 _dispatch_worker_thread2 + 112
27 libsystem_pthread.dylib 0x000000018641f860 _pthread_wqthread + 216
28 libsystem_pthread.dylib 0x000000018641e5d4 start_wqthread + 8
)
libc++abi: terminating with uncaught exception of type NSException
zsh: abort /Applications/Infuse.app/Contents/MacOS/Infuse
Saving session…
…copying shared history…
…saving history…truncating history files…
…completed.

[Process completed]

More from the Apple Report:

rocess: Infuse [1563]
Path: /Applications/Infuse.app/Contents/MacOS/Infuse
Identifier: com.firecore.infuse
Version: 7.4.2 (7.4.4192)
App Item ID: 1136220934
App External ID: 850759339
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: Infuse [1563]
User ID: 501

Date/Time: 2022-07-21 20:32:59.582 +0300
OS Version: macOS 11.6.8 (20G730)
Report Version: 12
Anonymous UUID: 047E63A1-C96C-752C-F60A-9AE3241D54DB

Sleep/Wake UUID: EC10A581-1278-44CA-AE6C-DC806011124F

Time Awake Since Boot: 3100 seconds
Time Since Wake: 210 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception ‘PLSqliteException’, reason: ‘Attempted to access unknown result column LogoURL’
terminating with uncaught exception of type NSException
abort() called

Thanks for the report. We’re looking into this.

1 Like

Hi,

Just to add to this issue. This morning I reinstalled Big Sur 13.6.8, the latest version. It is not straight forward to download the latest version but thanks to Sus Inspector (Releases · hjuutilainen/sus-inspector · GitHub) I did download the full release and reinstalled it. I also removed and re-installed Infuse from the App Store. However, nothing has changed, still crashes…

Yaman

We’ve looked into this, and it looks like there was an issue with the migration during one of the updates. This isn’t expected or typical behavior, and I’m sorry it happened here.

To resolve this, you can try the following to start fresh in Infuse.

  1. Restart your Mac
  2. Open a new Finder window and open the Go menu in the top menubar
  3. Hold down the Option key, and select the Library item from the Go menu
  4. Navigate to the Containers folder and locate the Infuse folder
  5. Drag the Infuse folder to your Desktop (or to the trash)
  6. Launch Infuse

After this, Infuse should pull the saved library info in from iCloud and rebuild the library.

Dear James,

Many thanks for looking into this and this actually worked. So, the solution works. However, you need to add another line to the solution provided above and that is you need to do the same for each user account set up on the Mac computers Infuse is installed. So, we had more than one on the iMac and had to do the same but it seems to work now as it is going through the indexing again.

Best wishes.

Yaman

ps: The library was not built itself and in fact I had to redo the NAS connections before it rebuilt the library.

1 Like