ATV4: Subtitles showing in other apps, but not Infuse Pro

I’m watching an MP4 of Mad Max. The same file showed subtitles in Easy Cloud on Apple TV–but on Infuse, I can’t get it to show anything. I’ve gone to the Subtitles menu while the movie is playing, and it shows subtitles are available. It even gives many languages to display in, with English being the default. But no matter what I choose, subtitles won’t show.

Would you be willing to send in a sample we could review here?

A sample of the video file? How large can the file be? Maybe it would be easier to send a shorter video in which the captions also aren’t working?

There is no upload size limit on that page, so whatever you feel comfortable sending in would be helpful.