I’ve replaced my ATV 4K 2017 and ATV 4K 2021 with 2x ATV 4K 2022 models, and DV files play audio only with black screen. Same files used to work with the 2 previous models. Also, I’m using the most recent Infuse on them with tvOS 16.2 Beta 2 installed, just like with the previous models.
Tests have passed. Also, when DV is playing, even though it only plays audio, if I pause it and do the seek to either left or right, the little thumbnail shows the actual content that should play? I’m not sure if this helps?
Tried it with another HDMI cable as well, no luck. Both match options are on. Forgot to mention that ATV+ DV content plays fine, but not these files that worked on previous units.
Interesting. Here’s my setup, and also what has changed (in brackets) from the working setup:
Living Room:
ATV 4K 2022 (changed from ATV 4K 2021 which is working with DV) with tvOS 16.2 Beta 2
LG C1 OLED
Belkin UltraHD High Speed 4K HDMI Cable
Bedroom:
ATV 4K 2022 (changed from ATV 4K 2017 which is working with DV) with tvOS 16.2 Beta 2
LG CX OLED
Belkin UltraHD High Speed 4K HDMI Cable
Nothing else changed in terms of setup, apart from switching the old units to the 2 newer ATVs, and it is the same 2 DV files I’m testing with, so I don’t really understand what’s going on?
The 2 DV files are:
Star.Wars.Andor.S01E10.One.Way.Out.mp4
Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU / SMPTE ST 2086, HDR10 compatible
The.Dark.Knight.2008.2160p.mp4
Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU / SMPTE ST 2086, HDR10 compatible
So again, I’ve reconnected the 2 older units parallel, and they are still working fine, it’s just the 2 new ATVs that don’t play/show video, but audio. (But when seeking backwards or forwards it displays the thumbnail properly.)
If I understand well, dvhe.08.06 means Dolby Vison profile 8, which is not supported on Apple TV (only profile 5 is), so the videos should play in HDR10, not DV.
Streaming services such as Disney+ usually use profile 5, so it is strange to have profile 8 here.
Is Infuse playing the files directly, or is there a middleman such as Plex or Jellyfin?
Infuse playing directly from QNAP NAS via FTP connection. Library is synced via iCloud.
All dvhe.08.06 videos are working/playing as DV content on both the ATV2017 and ATV2021 units.
Attached 2 videos as demo of what’s happening:
ATV 2017
ATV2022
As you can see the DV badge comes up on both units.
PS: And this is the LG C1 OLED TV they are played on.
Just played a dvhe.08.06,BL+RPU video with my Apple TV 2022 and Infuse on my LG B8S OLED, with “Match Dynamic Range” and “Match Frame Rate” enabled.
MediaInfo tells of the video stream: “Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU, HDR10 compatible / SMPTE ST 2086, HDR10 compatible”
It plays correctly, but in HDR10, not Dolby Vision.
That is expected -only DV profile 5 is supported by Apple TVs.
It looks like you have a Hue Sync box (I also have one and love it). Is it between the Apple TV and the TV?
If I were you I would try:
reset video settings on the Apple TV(s),
plug the Apple TV direclty to the TV (if that is not already the case),
turn match dynamic range off to force HDR10, DV, or SDR playback.
Otherwise the only difference I can see with my setup is that I have tvOS 16.1 release, and Infuse’s latest beta.
First of all thanks for all the effort you’ve put in.
Yes, I do have Hue Sync box, but all the recent tests I’ve done, was done connecting the ATVs direct to the TV. I’ve tried all the below:
Reset video settings
Via Hue Sync and directly connected
all the variations of MDR and MFR on/off
Tried with both tvOS 16.1 and 16.2 Beta 2
2 Belkin UltraHD High Speed 4K HDMI Cables and 1 Non-branded UH speed HDMI cable
After resetting video settings the issue is the same for both HDR and DV playback (just black screen with subtitles displayed and audio, but thumbnail displayed when seeking, other HDR content plays fine)
I gave up. I’ve signed up for Testflight now, so I’ll wait and if I get access, I’ll try it for one last time.
Hi James, thanks for coming back on this.
I’ve just uploaded the sample file, and also the 2 videos I’ve posted here about the issue.
(ATV2017.mov and ATV2022.mov)
Do I still have to send an email, or would you/they know that there’s this post about the issue I’m experiencing?