AppleTV missing from Device list in iTunes

Hi all,

I have a new Apple TV with 2.3.1 firmware installed and the latest version of aTV Flash. The Apple TV no longer appears in my Device list in the iTunes sidebar. I’m not exactly sure what I changed on the Apple TV - it was appearing when I first installed aTV Flash but then disappeared. Recently I “upgraded” XBMC/Boxee to use the MultiFinder to launch - might this be causing the problem? Or are any other plugins/applications known to keep the Apple TV from showing up in the Device list?


Have you tried unplugging the Apple TV and plugging it back in? Tried wired Ethernet versus wireless? Unplugging the cables and replugging them back in just to be sure they are secure? Also on the computer, you don’t have a software FireWall set up, do you? Sometimes a FireWall will block the communications port. Just suggestions to look at. Let me know if none of that is the case.

If you use Intego VirusBarrier X6, your connection to Apple TV may be blocked (usually because VB previously detected a "flood" attack involving ATV). This  means Apple TV will not appear under Devices in iTunes. (Historically, Intego software has been very unobtrusive, so this is unusual.) The solution is to update VirusBarrier X6 to the latest version, then click on the Antivandal Tab, then the 'Trusted Addresses' tab. Finally, click on 'Trust Apple TV' checkbox near the bottom of the application window. You may need to restart iTunes.


Unfortunately, at this time, this solution may also fail. In that case, follow these steps to manually "trust" Apple TV:


First, revert VirusBarrier X6 to it's default settings:


-Select 'VirusBarrier X6' in the top-left menu bar of your screen.  

-Choose Preferences from the drop down menu 

-Click the Advanced icon in the new window that appears. 

-Now click 'Revert to Default' and enter your admin user password.  


Now, follow these steps to allow access to the Apple TV:


To locate your Apple TV's IP address:

-Go to the Settings menu on Apple TV 

-Select General 

-Select Network


Now, make note of your Apple TV's IP address.


Now, open your VirusBarrier X6 software:

-Select the AntiVandal icon

-Click on the 'Trusted Addresses' tab

-Click the small '+' sign in the lower left corner of the application window

(you may need to click the small padlock icon to allow changes)

-Enter the IP address from your Apple TV

-Click 'Okay'


Test to see if your able to connect to your Apple TV.