Hey so I’m a long time Plex user and discovering Infuse has been a Godsend so far with ATV4K. I plan on purchasing a lifetime license very soon
However the last few days an annoying issue is happening. When initially playing any movie or TV show, the audio doesn’t work until I rewind the video, then audio plays as intended. This wasn’t happening previously, so do you all have any fix for this? Thanks!
Hey James thanks for the reply. It’s effecting all videos regardless of audio codec. And I have my ATV4K connected Directly to my Samsung TV, and the TV outputs to my soundbar via Optical. I even reinstalled the app and still the same bug.
Even when using my AirPods Pro the same thing happens (no audio until rewind or FF). Previously this wasn’t an issue. If I just skip back 10 Seconds everything plays as it should. It’s almost as if starting the video the player forgets to select the audio track or something?
I’ll try rebooting my plex server to see if that works.
I was helping a friend with what sounds a similar issue where the soundbar wouldn’t always pick up the changes in format. We ended up plugging in the ATV to the sound bar instead of the tv and that cured the problems. Something in the ATV and the TV both trying to change formats got things locked up but once we put the atv to the soundbar it worked.
If your sound bar has HDMI ports you may want to give it a test.
Thanks for the suggestion, unfortunately this did not work for me as it also happens with Bluetooth headphones as well.
@james I played a video after rebooting my Plex server, Apple TV and TV and it still did the same thing. I hit submit diagnostics on my Apple TV 4K and I got this code to include in my message or email: T1RTA
Maybe you can see something on your end that could be causing this. Previous updates I didn’t have any audio issues whatsoever.
I use AirPods Pro and they connect directly to the Apple TV 4K. Which I assume should rule out any TV or sound bar issues? To be clear the audio plays perfectly once I rewind or choose a new chapter. It’s just the initial playing of any video has no audio until I rewind, choose a chapter etc.
@munpip214 I started my infuse pro trial on May 9th and this problem did not exist until around 1-2 weeks ago. So maybe it is one of the recent infuse updates? I don’t recall doing any ATV updates and this happening right after, however I did update the infuse app a few times since I originally started my Trial.
@NC_Bullseye It’s on the same HDMI as it was when I originally started my infuse trial May 9th (when everything worked perfectly). However I just tried switching HDMI inputs and cables and still the same result. Plex Media Server has had a few updates recently, could it be something on the server side?
Tried all of the above and still no luck. So it seems it’s either 1. Issue with a new infuse update or 2. An issue with the Apple TV OS update. Not sure which is the culprit and I have no way to downgrade either one. So hopefully this can get fixed soon!