Apple TV 4K not showing On Deck titles from Plex

I currently have the Apple TV 4K 2017 model running on the iOS 15.3 beta and Infuse 7.3, I’ve noticed since the 7.3 update with the merged On Deck/Next Up lists that some of the titles sometimes do not appear in Infuse that show up on the Plex On Deck library that it’s pulling the titles from. What happens is I force close the Infuse app and when I reopen it, everything shows fine. When I go to play a title whether a movie or tv show and go back to the main menu when I’m done watching the show, the Up Next section is blank even though Plex still shows titles that are supposed to be there. I believe this just started happening with the 7.3 update as I don’t think I’ve ever had this happen before then.

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Devs have chosen to limit continue watching to 15 shows only.

What’s happening on mine though is it doesn’t show anything at all, not even the last 15 shows which I actually would be ok with. I have to force close the app to get it to display the On Deck shows normally, and then when I watch something and go back to the main menu, the list would disappear. I’ve tried to restart the Apple TV to see if it would fix it, and then I tried to delete and reinstall the app and it still displayed the same behavior. Everything else is fine otherwise, no issues with playback or anything else.

I’m having the same issue on tvOS 15.2 on the 2017 ATV 4K. It’s quite annoying.

Same for me.

No On Deck section at all for me either. Recently disappeared despite still being enabled. Same Apple TV 4K on the latest released iOS and latest Infuse.

In 7.3, On Deck items will now appear in the Watching section of Infuse.

This is consistent with how Emby and Plex are now handling things.

I did notice the update in 7.3 for the merged On Deck/Next Up lists in the Watching section of Infuse and have noticed that Plex does have the same merged lists as well. The issue I am having is that I am getting occasions where the Infuse Watching list is completely empty even though Plex does show items in its Watching list. I am able to resolve the issue by force closing and reopening the app and the list is repopulated, but it wasn’t like before where the list would be repopulated in its own without the restart. I’m continue to monitor it thinking it maybe was an exception but it did happen again yesterday after watching a movie and going back to the main menu.

Ok, that’s understandable. However I much prefer the Watching section show the poster like the On Deck section before instead of the background. Plex itself still shows the poster. Any chance we can get at least an option for that view?

Edit: or since there’s still an option for On Deck in the Home Screen selection layout, can we just keep it as an option, like it was before 7.3? I understand this would make the top section redundant now, but I only ever used the top with episodes or movies I was in the middle of. Either this or bringing the poster view to the new Watching section would be awesome.

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I second this @james. I prefer the pre-combined behavior of infuse before this update, could we please add a toggle back?

I don’t understand why “On Deck” still exists as an option to add to the home screen, as it is now empty. It’s going to confuse a lot of users who don’t realise that they need to enable “Watching” instead.

Couldn’t the “On Deck” row just be a duplicate of “Watching”? Then users could decide whether to enable “Watching” and see the titles as large landscape icons, or to enable the “On Deck” row on the home screen to see the posters view as before.

You could even rename “On Deck” to “Watching”, to make it even more clear.

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After further testing, it looks like when the Watching section on my Infuse disappears, I can make it reappear by updating the library. The icons for the shows however appear behind the Favorites line, I can click on one of the Favorites folders and exit out and it returns to where it should be on the top. I wasn’t sure how to show this so I’ve attached pics of the behavior.



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I find the new combined list cumbersome to use. I personally liked the previous set up where I could instantly see if I had shows I stopped watching mid-way (landscape, video screenshots) and which ones I am currently watching (posters in portrait).

I think part of the problem is the wide-screen design where I can only see 3 items in my “on deck” list on my Apple TV while I am usually am in the process of watching 6-7 shows at the same time.

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I do agree with this. 3 items is not a whole lot… An option to make the items smaller would be very welcome.

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+1 from me.

Same bug here. I need to refresh the library every time i watch something to see my “watching list” again. Or quit the app. Really annoing

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I’ve now seen this as well. Refreshing the library is needed after most navigation to get the row back.

If any of the items go missing again, would you mind sending in a quick report (and posting the code here) so we can look into this?

Today’s 7.3.2 update has a few improvements in this area, though we’re still looking into one issue that may still appear under certain conditions.

I was so excited when i saw the update but unfortunately it didn’t solve the issue. ”Continue Watching” only appears if I’m watching an episode and stopped it in the middle. but when I finish watching an episode it won’t appear for the next unwatched episode same as Plex, but on deck still there on Plex. So just bring it back please.

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