An ERROR occurred

New to Infuse. Plex user for many years. latest update broke direct stream on ATV4. tried Mrmc (no thanks)

Setup so far good.
WIn10 pc holds many video files. in folders as per tv show title.
filesharing enabled

share is available. can find folders and select as favorite and for library

for favorite
after several minutes get "an error occurred’

go to library
last update: Never
in progress

how long will it take?
nothing is showing up anywhere.

help?

Sorry about that.

Are you using a username/password in order to connect your PC? Also, a few tips to ensure file sharing is enabled on your PC can be found here. https://www.cnet.com/how-to/how-to-quickly-share-files-in-windows-10/

If that doesn’t help, sending in a report from your device and opening a support ticket may help us track down what is going on. https://support.firecore.com/hc/en-us/articles/215090927-Troubleshooting-and-Getting-Support

Sounds a little like what I am experiencing… A sort of work around is to have it scan the library until it finally finds everything, end before accessing new files to open an already existing item. I have no idea why but when you start playing a file it will connect and keep the connection. After a second you quit and play the item you want to see…(Provided it will find something eventually)

Hope this helps