If you pause a movie and task switch out of infuse I believe Apple kills the connection to your SMB share which means you won’t be able to resume unless you resume playback from the main infuse screen.
Whilst there are certainly more restrictions on what can be done in background, that is irrelevant here. Firstly, it is happening in other circumstances that don’t involve leaving the app. Secondly, when switching back to the app, you’d be able to reestablish the connection. Infuse has a ‘Resume Playback’ setting, and it does remember progress between sessions.
I’m also having this same error message after about 15-20mins of playback. My movies(.mkv files) are on an external HDD connected to Asus Router on USB3.0. On Infuse pro 5.9.6(2484) ATV4K. Shared via UPnP media server. Tried connection over SMB and same thing happens.
Previously it was fine. The only thing was that I changed router, both being Asus. It has no problem reading the files and metadata, just that the error problem pops up after 15-20mins or so of playback. After that playback cannot start again. I have to restart the ATV4K and then I can resume playback but the same thing happens again after 20mins or so of playback.
I suspect that your new router is more aggressive in sleeping the disk if it is not accessed and it is not spinning up fast enough when Infuse attempts to resume reading more of the file. Infuse appears to handle this case when initially connecting to a source, but not when it is resuming a previous operation.
By default Infuse now reads a large portion of the file into a cache, which is usually good to prevent buffering glitches, but in your case this may mean that the time between reads from the video file are longer than the sleep timeout of the disk attached to your router.
It might be worth changing the Settings -> Streaming Cache setting to see if that makes a difference.
Alternatively, see if there is a setting on the New router to increase the disk sleep timeout.
Thanks for this! When I changed my router, I took a photo of all the settings and made sure I had them all the same when I put in the new one. As both are Asus routers, the settings GUI were similar. On the old one, I did not have to “Enable DHCP Server”. So the settings were exactly the same.
And I have set the disk hibernation to “off”.
Been testing all day with different settings and all came back with the same error.
I tried UPnP and entered my router’s MAC address in the “Advanced” section. Error pops up during playback.
Tried SMB again. I could only use Legacy mode as setting to SMB1/2/3 creates an error. Again the error pops up during playback.
Same goes for FTP mode.
Tried Streaming Cache in both “Auto” and “Legacy” and still error pops up during playback.
Speedtest shows an average of 600Mbps so I suppose that isn’t the problem.
At this point I really don’t know what else I can try. Tested so many settings with different mkv movie files and all the same error during playback.