After using PiP mode and coming back to the fullscreen player, all buttons stop accepting input except for "Done"

As the title says, after I initiate picture in picture and come back to the full screen player, none of the buttons except for “Done” work. For example, the play and pause doesn’t work (not even the play pause physical button on my headphones work). You can click it, it changes shade when you click it but nothing happens. You have to hit “Done” and come back to the video for those buttons to work again. I’m using a iPad Pro 2018 12.9", iOS version 14.4.1 and Infuse Version 6.6.2 (everything up to date).

Welcome to the forum!

Did you send in a diagnostics report right after it happens? You can post the code given here in this thread.

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Didn’t know you could that, just did, thank you. Here is the code: XS3X8 (The email request is #133080)


Today’s 7.0.7 includes a number of improvements for PiP, which we believe will help with this issue.

Give it a try and let us know how it goes.

Hi, great work. Pip is a lot better and the bug I described does not happen anymore. It can also play heavy file size and quality 4K REMUXs for me. However it still does struggle with Dolby Vision. Not only does the PiP player not support DV (the colors get all green and purple) but it buffers a lot. What’s more concerning is that it also happens in the main player, I’m having trouble playing DV content after this update and before it played smoothly in the main player. So with this update it seems like Dolby Vision is broken, at least for me. The improvements are still fantastic, thank you.

Was the DV file issue present when playing PiP in the previous version as well?

If you’re seeing strange colors in the main player and are able to send in a sample, it may be helpful.

The DV issue was partly present in the previous versions. It would still play it fine in the main player but in Pip the player didn’t support DV and the colors were green and purple. This time the color problem still happens but there is a lot of buffering. I have uploaded a sample of Loki to the dropbox link you sent (spoiler alert just in case) where I play the 3rd episode which is DV and the 5th which is HDR. You can see the DV buffer a lot and the color issue and then when I restart the app and play the HDR episode everything is smooth and perfect. The files are basically the same in size so that’s not a variable and neither is my internet (I have 500 mbit fiber and my iPad gets about 350 mbit).

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