Accidentally purchased a-tv flash instead of aTV Flash (black)

Legacy 2nd gen Apple TV
1

Hello folks,

I accidentally purchased aTV Flash instead of aTV Flash (black), I have already purchased aTV flash (black) since that is the version I needed. I have contacted sales support to see if they can refund my purchase for the original aTV Flash but nobody has responded. I wanted to know from the forum what has been the support from FireCore to support this type of request. Appreciate any insight on the matter.

Regards,

Kartik

2

If you’ve already sent in an email you should get a response soon.

3

Well it has been some time, I am keeping my fingers crossed.

4

Hallo Kartik, This evening I made the conclusion that there must be two different versions of atv flash. When I run the aTV Flash installer program, it asks for a flash drive instead of saying Welcome to the aTV Flash (black) Installer. That makes I think the difference between white 1 and black box 2 version? When I purchased the program I started with the black version. Nowhere I encountered that I had to make a choice for the black one again. I hope that we both get an answer soon.

Regards Peter

5

If you have’t done so already, please send in an email and we’ll get you squared away.

6

Hallo James,

 

I did sent an email even before I find this topic and posted my story.

But still no reaction untill now! Only: Your request (#19509) has been received, and is being reviewed by our support staff.

Hope you can do something for me?

Best regards.

 

Peter

7

I am in the same boat, bought and paid for the wrong one, sent a couple of messages as yet received no reply, any posters on here received any replies?

8

Problem sorted, thank Firecore

9

I just did the same thing - really hope I hear something soon - did they refund you the difference? 

10

Yep took a few days but the situation was resolved

11

just did the samething my self. Hope they can help me soon, can’t wait…

12

I have also accidently purchased the Older Version i.e aTVFlash whereas I require the other one i.e aTVFlash (black) I have requested the sales as well as the support team to look into this matter and I hope that this gets sorted out soon.

13

Amazing:

Had the same issue. Contacted support, one day later I got a refund and my download section showed the new black version… Support at it’s best - thanks!

14

I have been given a refund of the difference in the amount as well as the links to the download of the correct version. I must say that their support team rocks.