8.0.8 - Usability

General
1

Hello dear developers,

I have been using Infuse for many years—on Apple TV, iPhone, and iPad.
I am more than willing to pay for software as long as I feel I am receiving appropriate value in return. I don’t mind investing a bit more if it means I can enjoy reliability and software that meets my expectations. Good software, however, is also defined by good support.

This has certainly been the case with Infuse—until now.

Since the release of version 8, I’m starting to have doubts about whether you are keeping your focus on the right priorities.
The new UI is visually appealing—modern and attractive—which I truly appreciate.
However, its usability is far from practical, at least in my opinion.

I would like to list a few points that I have mentioned before but that, unfortunately, seem to have gone unnoticed:

  • Graphic glitches in the playback bar:
    For example, there are visual gaps or issues (see “img1” and “img2”). Could you please address this?

  • Poor usability of the playback bar:
    It requires far too much precision to interact with the bar properly, making it difficult to scroll forward and backward efficiently. Adjusting the scrubbing speed is also cumbersome because it requires swiping upwards, which ends up obscuring the mini preview.

  • Missing on-screen display (OSD) for volume control:
    I genuinely miss the OSD for volume adjustments via gestures. Please, please bring this back (see “img3”). While it works for brightness, it is missing for volume.

  • General playback controls:
    In general, the playback controls are quite difficult to use. Buttons require very precise tapping to function correctly (see “img4”).

Could you please provide feedback on these points?
It’s very important to me that these concerns are heard. I may not be the only one who feels that the usability of version 8 has taken a step backward.

I look forward to your response and wish you a happy new year!

img1
img12556×1179 425 KB

img2
img22556×1179 352 KB

img3
img32556×1179 467 KB

img4
img42556×1179 431 KB

6 Likes
2

I 100% agree with all that was said and came onto these forums today to see if anyone else had the same thoughts. Boom, top post.

I can add that my family, especially my grand parents, have lots of problems using the new controls, because they require so much precision. But don’t take me wrong: It’s not just the older people in my family struggling. Me and other people in a young and middle age also have trouble with this.

3 Likes
3

Hello everyone,
Really, no response, dear developers?
How important are your paying users to you anyway?
I would have at least expected an acknowledgment!

4

@james Do you have any insights on a fix here? Since 8.0.0 the player UI became really hard to use and I’m hoping it’s not just us, who see it this way.

It would be super nice, if you could increase the tap targets for the player buttons and make the slider react on the entire surface of the slider, not just at the playback position.

5

@NC_Bullseye

Thank you for updating to 8.0.9 !
I don’t know if it was already in the pipeling but sadly I can’t observe any improvements
regarding my above mentioned issues.

Lately I fgured out, that the volume OSD appears only when there is no
bluetooth speaker (eg headphone) connected.
When watching via iPhone speakers the volume OSD will appear
when changing volume using swipe gestures - but not when, as mentioned,
there’s a bluetooth speaker connected (bug?).
Maybe this is helpful.

Looking forward to the next updates and keeping fingers crossed,
that my concers (and obviously other’s) will be heard.

Regards.

6

Would it be possible to get any acknowledgement on this issue? It feels really hard using the video player on iOS now :frowning: